Trouble Downloading

If you are experiencing trouble downloading files (meaning the scopist, receiving side of T3), first be certain that the job you are trying to download is less than seven days old.  ALL FILES ARE AUTOMATICALLY WIPED OFF THE T3 SERVERS AFTER SEVEN DAYS.  Even though these jobs still appear in your T3 screen, that is only a history designed for your record keeping.  If the job is more than seven days old, your reporter must resend the job.  T3 can not retrieve these files, as they are completely removed from the server.

HAVE YOU TURNED OFF YOUR FIREWALL?

95% of the questions we receive are answered by turning off the firewall.

1. Locate the firewall and/or virus protection icon (Nortons, McAffee, Zone Alarm, etc.) in lower right corner of screen.
2. RIGHT click on the icon.
3. Choose "Disable" or a similarly worded option, if given the option.
4. Try your T3 again.

If this does not work, another commonly used firewall that can block T3 is Windows Firewall.

1. Click Start.
2. Choose Control Panel.
3. Double click "Security Center"
4. At the bottom of the screen you are given, you will see something to the effect of "Manage Security Settings For:" Click "Windows Firewall".
5. Choose "Off".
6. Click "OK"

Try your T3 again.

T3 was designed to be as easy to operate as possible. Hopefully, by carefully following all instructions, end-users should not experience any problems.

However, if there is a problem, an extensive FAQ page has been provided on this site.   You can click on the FAQ tab under "Contact T3" to review the FAQ page.  In the event our FAQ page is not sufficient to handle any and all concerns, e-mail support is available. All e-mail support questions will be answered within 24 hours.  T3's standard support hours are 8:00 a.m. to 6:00 p.m. Mountain Time, and you will receive your quickest response time during these hours.

Please reboot your computer and try your T3 again before contacting support.  Many problems can be solved this way.  If not, please e-mail us your support question.

If a problem arises that cannot be handled by T3's FAQs and/or e-mail support, please call. Please help us keep costs down by trying to first solve your issue through email support.

Telephone support will be available between the hours of 8:00 a.m. to 6:00 p.m., M-F, MST.  If you need to contact T3 during non-business hours, please feel free to leave an after-hours message containing your e-mail address and the nature of your question.

Technical support line:  720-207-9036

PLEASE DIRECT ALL QUESTIONS OUTSIDE THE REALM OF T3 TO THE APPROPRIATE VENDOR